Product Owner - IT Services (End User Experience)
Location: London, Hybrid 2 days a week
Salary: £75,000
Contract Type: Permanent
Are you a passionate Product Owner with a knack for driving innovative IT solutions? We're on the hunt for a talented individual to join a dynamic IT Services team, focusing on the End User Experience (EUX) value stream. This is your chance to shape cutting-edge infrastructure products that are sustainable, resilient, and designed with inclusivity in mind - all while delivering maximum value to colleagues and boosting market competitiveness.
What You'll Do:
This is a varied and exciting role where no two days are the same. You'll:
- Shape and deliver a product roadmap that aligns with key objectives and keeps the team on track.
- Collaborate with technical experts to run workshops, gather requirements, and prioritise work that delivers real impact.
- Craft clear, concise user stories, acceptance criteria, and specs that get the job done.
- Keep the product backlog in top shape - refined, prioritised, and ready to roll.
- Team up with Agile Delivery Leads to ensure a smooth flow of work for the squad, keeping the roadmap front and centre.
- Build dashboards to track performance metrics and use data to tackle waste and inefficiencies.
- Be the go-to person for the squad - answering questions, clarifying needs, and clearing roadblocks.
- Champion the customer's voice, ensuring everyone understands the value behind the work.
- Join forces with the Agile Delivery Lead for stand-ups, planning, refinement, and retrospectives.
- Flag risks or issues early, escalating where needed, and keep the roadmap on course.
- Keep stakeholders in the loop with clear, confident communication.
- Dig into product performance, spot opportunities for improvement, and make smart, data-driven calls.
- Lead product launches with flair, ensuring internal customers and stakeholders are fully briefed.
- Share your expertise with the wider Product Owner community, mentoring junior team members to help them grow.
What We're Looking For:
- Hands-on experience in Technology Infrastructure - whether in support, delivery, or projects.
- Solid knowledge of end user computing solutions.
- A track record of delivering transformative tech infrastructure projects or programmes.
- Proven time in a product-focused role - think Agile teams, backlog management, and a laser focus on business value.
- A customer-first mindset with a knack for shaking things up and solving problems.
- Relevant qualifications (e.g., Certified Scrum Product Owner) would be a bonus.
- Comfortable using Agile tools like Jira and Confluence, plus other product management platforms.
- Skilled at writing business requirements that engineers can pick up and run with.
- A sharp eye for detail, obsessed with quality and delivering value.
- Deep understanding of Agile ways of working (Scrum, Kanban, Lean) and product management frameworks.
